PMG Deals takes the issue
of safeguarding your privacy seriously. Our privacy policy describes how the
PMG Deals treats personal information collected through the website, either
directly or indirectly by telephone number. In this policy, personal
information means that all personally identifiable, including but not limited
to your name, email address, phone number, demographic information, guest stay
information including date of arrival and departure, and credit card detail.
1. Why we
collect personal information?
1.1 To
maintain a responsible commercial relationship between the guests and hotel
as well as to provide excellent customer service. Your personal information
is collected in order to provide the service you request, such as to facilitate
online and offline reservations, send email confirmations or pre-arrival
messages, and to provide the guests with other information that you might be
needed about hotel facilities.
1.2 To
understand your needs and preference during your stay at the hotel. We might
ask for additional information; hence we can serve the guests better, i.e.
room type preference.
1.3 For
marketing research. We might wish to contact the guests after their stay to
conduct surveys and to receive the guests’ view of our services and
facilities.
1.4 To meet
legal requirements
2. How we
use your personal data.
2.1 In this
Section 2 we have set out:
2.2 We may
process data about your use of our website and services (“usage data”). The
usage data may include your IP address, geographical location, browser type, and
version, operating system, referral source, length of visit, page views and
website navigation paths, as well as information about the timing, frequency
and pattern of your service use]. The source of the usage data is our analytics
tracking system. This usage data may be processed for the purposes of analyzing
the use of the website and services. The legal basis for this processing is
your consent or our legitimate interests, namely monitoring and improving our
website and services.
2.3 We may
process your account data (“account data”). The account data may include your
name and email address. The source of the account data is you. The account data
may be processed for the purposes of operating our website, providing our
services, ensuring the security of our website and services, maintaining
back-ups of our databases and communicating with you. The legal basis for this
processing is your consent or our legitimate interests, namely monitoring and
improving our website and services.
2.4 We may
process your information included in your personal profile on our website
(“profile data”). The profile data may include your name, address, telephone
number, email address, profile pictures, gender, interests and hobbies,
educational details and employment details. The profile data may be processed
for the purposes of enabling and monitoring your use of our website and
services. The legal basis for this processing is your consent or our legitimate
interests, namely monitoring and improving our website and services.
2.5 We may
process information that you post for publication on our website or through our
services (“publication data”). The publication data may be processed for the
purposes of enabling such publication and administering our website and
services. The legal basis for this processing is your consent or our legitimate
interests, namely monitoring and improving our website and services.
2.6 We may
process information contained in any inquiry you submit to us regarding goods
and/or services (“inquiry data”). The inquiry data may be processed for the
purposes of offering, marketing and selling relevant goods and/or services to
you. The legal basis for this processing is your consent or our legitimate
interests, namely monitoring and improving our website and services.
2.7 We may
process information relating to transactions, including purchases of goods and
services, that you enter into with us and/or through our website (“transaction
data”). The transaction data may include first and last names, an email address
to be used as a login, billing contact information, credit card number and a
password. The transaction data may be processed for the purpose of supplying
the purchased goods and services and keeping proper records of those
transactions. The legal basis for this processing is the performance of a
contract between you and us and/or taking steps, at your request, to enter into
such a contract and our legitimate interests.
2.8 We may
process information that you provide to us for the purpose of subscribing to
our email notifications and/or newsletters (“notification data”). The
notification data may be processed [for the purposes of sending you the
relevant notifications and/or newsletters. The legal basis for this processing
is your consent or our legitimate interests, namely monitoring and improving
our website and services.
2.9 We may
process information contained in or relating to any communication that you send
to us (“correspondence data”). The correspondence data may include the
communication content and metadata associated with the communication. Our
website will generate the metadata associated with communications made using
the website contact forms. The correspondence data may be processed for the
purposes of communicating with you and record-keeping. The legal basis for this
processing is your consent or our legitimate interests, namely monitoring and
improving our website and services.
2.10 We may
process any of your personal data identified in this policy where necessary for
the establishment, exercise or defense of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure. The legal basis
for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights of
others.
2.11 In
addition to the specific purposes for which we may process your personal data
set out in this Section 2, we may also process any of your personal data where
such processing is necessary for compliance with a legal obligation to which we
are subject, or in order to protect your vital interests or the vital interests
of another natural person.
2.12 Please
do not supply any other person’s personal data to us unless we prompt you to do
so.
3. Providing
your personal data to others
3.1 We may
disclose your personal data to any member of our group of companies, this means
our subsidiaries, our ultimate holding company and all its subsidiaries insofar
as reasonably necessary for the purposes, and on the legal bases, set out in
this policy.
3.2
Financial transactions relating to our website and services may be handled by
our payment services providers. We will share transaction data with our payment
services providers only to the extent necessary for the purposes of processing
your payments, refunding such payments and dealing with complaints and queries
relating to such payments and refunds.
3.3 We may
disclose your inquiry data to one or more of those selected third-party
suppliers of services via APIs identified on our website for the purpose of
enabling them to connect your account with their Services. Each such third party will act as a data controller in relation to the inquiry data that we supply
to it. Each such third party will supply to you a copy of its own privacy
policy, which will govern that third party’s use of your personal data.
3.4 In
addition to the specific disclosures of personal data set out in this Section
3, we may disclose your personal data where such disclosure is necessary for
compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another natural person.
We may also disclose your personal data where such disclosure is necessary for
the establishment, exercise or defense of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure.
4. About
cookies
4.1 A cookie
is a file containing an identifier (a string of letters and numbers) that is
sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a
page from the server.
4.2 Cookies
may be either “persistent” cookies or “session” cookies: a persistent cookie
will be stored by a web browser and will remain valid until its set expiry
date, unless deleted by the user before the expiry date; a session cookie, on
the other hand will expire at the end of the user session when the web browser
is closed.
4.3 Cookies
do not typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the information
stored in and obtained from cookies.
5. Cookies
that we use
5.1 We use
cookies for the following purposes:
6. Cookies
used by our service providers
6.1 Our
service providers use cookies and those cookies may be stored on your computer
when you visit our website.
6.2 We use
Google Analytics to analyze the use of our website. Google Analytics gathers
information about website use by means of cookies. The information gathered
relating to our website is used to create reports about the use of our website.
Google’s privacy policy is available at https://www.google.com/policies/privacy/.
7. Analytics
We
continuously improve our websites and our products, and we utilize different
third-party web analytics tools to help us do so. We are interested in how
visitors use our websites, our desktop tools, our mobile applications, what
they like and dislike, and where they have problems. Our products, desktop
tools, and mobile applications, as available from time to time, use analytical
tools to understand feature usage patterns, to enhance and improve your product
experience and offer you specific usage tips and guidance. In connection with
normal business operations, as well as to increase functionality and enhance
your user experience, this usage information may be linked to personal
information that we have about individual users. We maintain ownership of this
data and we do not share this type of data about individual users with third
parties.
This
information is used solely to assist us in maintaining more effective and
useful websites and products for our customers. This data will not be shared
with third parties without your prior consent or unless required by law.
8. Your
rights
8.1 In this
Section 8, we have summarized the rights that you have under data protection
law. Some of the rights are complex, and not all of the details have been
included in our summaries. Accordingly, you should read the relevant laws and
guidance from the regulatory authorities for a full explanation of these
rights.
8.2 Your
principal rights under the data protection law are:
8.3 You have
the right to confirmation as to whether or not we process your personal data
and, where we do, access to the personal data, together with certain additional
information. That additional information includes details of the purposes of
the processing, the categories of personal data concerned and the recipients of
the personal data. Providing the rights and freedoms of others are not
affected, we will supply you a copy of your personal data. The first copy
will be provided free of charge, but additional copies may be subject to a
reasonable fee. You can access your personal data by visiting your profile when
logged in.
8.4 You have
the right to have any inaccurate personal data about you rectified and, taking
into account the purposes of the processing, to have any incomplete personal
data about you completed.
8.5 In some circumstances
you have the right to the erasure of your personal data without undue delay,
and at the latest within one month of receiving your valid request. Those
circumstances include: the personal data are no longer necessary in relation to
the purposes for which they were collected or otherwise processed; you withdraw
consent to consent-based processing; you object to the processing under certain
rules of applicable data protection law; the processing is for direct marketing
purposes, and the personal data have been unlawfully processed. However, there
are exclusions of the right to erasure. The general exclusions include where
processing is necessary: for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the establishment,
exercise or defense of legal claims.
8.6 In some
circumstances you have the right to restrict the processing of your personal
data. Those circumstances are: you contest the accuracy of the personal data;
processing is unlawful, but you oppose erasure; we no longer need the personal
data for the purposes of our processing, but you require personal data for the
establishment, exercise or defense of legal claims; and you have objected to
processing, pending the verification of that objection. Where processing has
been restricted on this basis, we may continue to store your personal data.
However, we will only otherwise process it: with your consent; for the
establishment, exercise or defense of legal claims; for the protection of the
rights of another natural or legal person; or for reasons of important public
interest.
8.7 You have
the right to object to our processing of your personal data on grounds relating
to your particular situation, but only to the extent that the legal basis for
the processing is that the processing is necessary for: the performance of a
task carried out in the public interest or in the exercise of any official the authority vested in us, or the purposes of the legitimate interests pursued by
us or by a third party. If you make such an objection, we will cease to process
the personal information unless we can demonstrate compelling legitimate
grounds for the processing which override your interests, rights, and freedoms,
or the processing is for the establishment, exercise or defense of legal
claims.
8.8 You have
the right to object to our processing of your personal data for direct
marketing purposes (including profiling for direct marketing purposes). If you
make such an objection, we will cease to process your personal data for this
purpose.
8.9 You have
the right to object to our processing of your personal data for scientific or
historical research purposes or statistical purposes on grounds relating to
your particular situation, unless the processing is necessary for the
performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
8.11 If you
consider that our processing of your personal information infringes data
protection laws, you have a legal right to lodge a complaint with a supervisory
authority responsible for data protection. You may do so in the EU member state
of your habitual residence, your place of work or the place of the alleged
infringement.
8.12 To the extent that the legal basis for our processing of your personal information is
consent, you have the right to withdraw that consent at any time. Withdrawal
will not affect the lawfulness of processing before the withdrawal.
9. Retaining
and deleting personal data
9.1 This
Section 9 sets out our data retention policies and procedure, which are
designed to help ensure that we comply with our legal obligations in relation
to the retention and deletion of personal data.
9.2 Personal
data that we process for any purpose or purposes shall be kept until such time
as we receive a request for deletion from you.
9.3
Notwithstanding the other provisions of this Section 9, we may retain your
personal data where such retention is necessary for compliance with a legal
obligation to which we are subject, or in order to protect your vital interests
or the vital interests of another natural person.
10. Who can
I ask if I have additional questions?
For additional inquiries about the privacy of your information, you can contact us by emailing us at deals@pmgbali.com
Please note this refund policy applies to all packages purchased through PMG Deals.
Jalan Padma Utara, Legian Kaja
Bali 80361 - Indonesia
Phone: +62 361 757 688
Fax: +62 361 475 2979
WhatsApp: +62 815-1044-9090
E-mail: hello@pmgdeals.com
+62 361 757 688
IDR